For any questions regarding coverage, iTravelInsured can be reached at (866) 368-3724. Just inform them you are attending a Cloud 9 adventure called "Castaway with Southern Ground".
Please note there are no refunds for guests concerned with the effects of the Zika virus. Castaway with Southern Ground recommends the purchase of Cancel For Any Reason insurance if you feel that these concerns may impact your reservation.
DISCLAIMER: Any coverage information provided is intended to be a general outline of the benefits under the iTravelInsured travel insurance programs. It is not a guarantee of coverage. The terms and conditions of the insurance certificate apply. Final coverage determination cannot be made until a claim is received by us along with all appropriate documentation.
Step 1: The Lead Guest cancels the reservation by filling out a Cancellation Form. You will receive a confirmation email when the cancellation is complete.
Step 2: Contact iTravelInsured directly to start the claim process (see policy for contact info).
Step 3: iTravel will require documentation depending on the type of claim you file. You will most likely need to submit a copy of your booking confirmation email and cancellation confirmation.
Step 1: DO NOT cancel the reservation if your guest is still attending.
Step 2: Email the Travel Team and put your situation in writing. This will not affect your guest and they can still attend the event.
Step 3: You will be a "no-show" and must wait until the event has ended to submit a claim. We will provide iTravel with proof of your absence.