Pre-sale Info

Returning Guests

  • Previous Castaway with Southern Ground guests will receive a Pre-sale Password via email to book a room during the Pre-sale on September 6th
  • If you are a Zamily member and have been to Castaway before, DO NOT OPT-IN TO THE PRE-SALE or it will duplicate your account. This will cause you to lose your trip history and priority booking time.
  • Pro Tip: Log into your Cloud 9 Account before the Pre-sale begins to ensure a seamless process.

Zamily Members

  • Zamily members that DID NOT attend Castaway with Southern Ground in 2017 or 2016 must opt-in to the Pre-sale
  • Opt-in by logging into your Zamily account and filling out the form. This will allow us to generate a unique Pre-sale Password for you. 
  • The deadline for opting-in to the Pre-sale is September 1, 2017 at 12pm ET.
               OPT-IN HERE

New Guests

  • Not a Zamily member yet? Sign up now and fill out the Pre-sale opt-in form.
  • You MUST sign up for the Zamily AND opt-in to the Pre-sale by September 1, 2017 at 12pm ET to qualify.
  • Plan ahead! You are booking an entire room not a spot in a room, so only one person needs to opt-in.

Things To Know

Pre-sale Passwords will remain active until 11:59am ET on September 7, 2017. If rooms remain, the Public On Sale will begin at 12pm ET on September 7, 2017.
  • One Pre-sale Password will allow you to reserve ONE room.
  • For guests who want to purchase more than one room, please contact the Cloud 9 Travel Team.
  • You will be able to add your guest when booking. Only ONE person needs to book the room. 
  • There will be more Pre-book Passwords sent out than rooms available so don’t hesitate to book.
  • Receiving a Pre-sale Password does not guarantee you a room at the event.  
  • Passwords are non-transferable and can only be redeemed by the password holder.
  • For questions about Zamily memberships and issues opting-in, please contact the Zamily.
  • Visa, MasterCard, American Express, and Discover are all acceptable methods of payment.