Bring Your Family

Bring your children to experience Castaway with Southern Ground for a one time all-inclusive rate. Rates are based on the age of the child at the event, not at the time of booking the reservation. The Hard Rock offers supervised kid and teen activities as well as child-friendly pool areas.

  • $299 for children ages 0-3
  • $599 for children ages 4-12
  • Extra nights are $79 per child/per night except for Rock Suites which are $149 per child/per night 
  • Airport transportation is $74 roundtrip and $44 one way
  • Car seats are available upon request. Contact the Travel Team when adding transportation to make arrangements.

How To Add Your Children

  • Be sure that your children are attending before adding them to your reservation, as this is non-refundable and must be paid in full.
  • If planning to add your children, you should select the occupancy based on the number of adults on the reservation and purchase a room with Double Beds.
  • Keep in mind the maximum occupancy for a double is 2 adults + 2 children and a triple is 3 adults + 1 child. A room with 1 adult and 1 child is the full adult price, since the minimum occupancy of a room is two adults.
  • Cribs are available upon request if needed.
  • Each child will need their own Cloud 9 Account. Please contact the Travel Team to create the account and add your children to the reservation.

For large families, we recommend a Two Bedroom Rock Suite. This suite feature two bedrooms, living area, and balcony there will be plenty of room for kids to play while parents sleep in. Families can also purchase two separate rooms that adjoin. Those wanting to book two adjoining rooms would need to reserve either Rock Platinum Double Sky Terrace King Bed & Deluxe Gold Double Beds OR Deluxe Gold King Bed & Deluxe Gold Double Beds. 

**If you are planning to purchase two separate rooms to accommodate the number of adults & children in your family, please contact the Travel Team.**

  • The Little Big Club is open to all guests ages 4 to 12.
  • Children under 4 must be accompanied by an adult.
  • There are activities offered that your children can participate in.  
  • Please check with the concierge upon arrival for details on how to register.
  • In-Room Babysitting is available at the Hard Rock Hotel through the Cancun Nanny Service.  
  • Cancun Nannies are screened, bilingual, fully insured and CPR certified.
  • Charges are $15 USD per hour plus a $20 USD taxi fare after 6pm.  
  • The $15 per hour fee will be charged to your room bill, however the $20 taxi return fee must be paid directly to the nanny.  
  • Reservations with the nanny service must be made at least 6 hours in advance.  
  • Any cancellation of services must be received 4 hours prior to the service or a $30 USD fee will be charged to your room.  
  • You cannot use resort credits to pay for nanny services. 
  • Please contact Cancun Nanny Services directly or contact the front desk at the Hard Rock Hotel Riviera Maya once you arrive for further details.
Use your Resort Credits for the one-of-a-kind chance to snowboard and ski in Mexico! Woodward Riviera Maya is a 20,000 sq. ft. shrine to lifestyle sports built for thrills and designed for all skill levels. Programs are open to guests age 6 and up. There are also micro-programs for children under age 5.

Check out everything you can take advantage of during your stay!
  • Indoor skateboarding and BMX biking
  • Dryland snowboarding and skiing
  • Launch ramp to foam pit
  • Jump to resi-landing
  • Trampolines
  • Cheer/Tumble floor
  • Parkour Zone
  • Interactive digital media space

* Woodward Riviera Maya is fully insured and all participants must sign a waiver.