Add Your Guest
Name Addition Fee Schedule
Complimentary through November 13th
$75 late addition fee from November 14th - December 20th
$125 late addition fee from December 21st - February 7th
$225 late addition fee from February 8th - February 27th
Beginning February 28, 2018, NO NAME CHANGES
can be made on your reservation. THERE WILL BE NO EXCEPTIONS!
Things To Know
- The Lead Guest is the only person in the reservation that can make changes, such as adding a guest or making a name change.
- If you see "Adult 2" listed on your reservation please be mindful this means that you have not yet added your guest.
- If your roommate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE.
- All guests traveling to Castaway with Southern Ground must create their own profile in order to check in at the event.
How To Add Your Guest
Before November 13th
Add your guest online by following these steps:
Step 1: Log into your Cloud 9 Account
Step 2: Click “Your Account”. This will pull up all your past & present reservations.
Step 3: Select “View/Modify” under your active reservation.
Step 4: Click the “Replace Guest” option.
Step 5: Select "Adult 2" and follow the steps to add your new guest’s information.
After November 13th
Step 1: Identify who is going to be responsible for paying the name addition fee. Either party can pay the fee, however, the fee must be paid in full at the time the change is made.
Step 2: The Lead Guest must contact Cloud 9 to add a guest via email or phone. At that time, you will need to provide the new guest's full name and date of birth to assure we add the correct person to your reservation.
Step 3: Once completed, all guests will receive a confirmation email to show that the guest has been added.