Pre + Post Nights
Come early and get settled before the show, or stay late for some down time before heading back home. You can add up to three extra nights before and one night after the event to your reservation. When adding extra nights through Castaway with Southern Ground, you'll also increase the amount of resort credits you'll recieve during your stay.
How much do extra nights cost?
$239 per person/per night for Deluxe Silver, Deluxe Gold, and Deluxe Gold Concert Courtyard rooms.
$299 per person/per night for Rock Platinum Single Sky Terrace, Rock Platinum Double Sky Terrace, and Rock Platinum Double Sky Terrace Concert Courtyard rooms.
$419 per person/per night for Two Bedroom Rock Suites including Stagefront and Sky Terrace rooms.
Kids staying extra nights are $79 per child/per night for all rooms types except for Rock Suites. The kids rate for extra nights in a Two Bedroom Rock Suite are $149 per child/per night.
Things to know about adding extra nights:
- Extra nights must be paid in full and are non-refundable once purchased.
- Pre & Post night stays must be purchased in the same room category as the main event.
- Every effort is made to keep you in the same room but only event nights are guaranteed.
- Standard resort operations apply during the Pre & Post nights.
- Purchasing extra nights through Castaway with Southern Ground will increase the amount of Resort Credits you receive.
- These credits will not be increased if you book extra nights through the resort directly or through a 3rd party company.
When is Check-In and Check-Out?
Check-In for the event starts at 3 PM on January 30, 2017. This means that if you arrive before 3 PM, you will be able to check into the hotel and use the facilities but your room will not be ready until after 3 PM. The first show will be the night of the 30th.
Check-Out is by 12 PM on February 3, 2017. The last show is the night of the 2nd. You must be checked out of your room no later than 12 PM on the 3rd. If your flight is later in the day you will be able to use the facilities of the resort until 6 PM. It is extremely important that guests staying later than 6 PM should inform the On-site Customer Service team or risk being charged for an extra night.
**Any Guests whose rooms are not vacated by 1 PM are subject to $300 late check out fee charged by the Hard Rock Hotel Riviera Maya and Southern Getaway, LLC. Any Guests whose rooms are not vacated by 3 PM will be charged for an extra night.**
How do I add extra nights?
Step 1: Adding extra nights is easy! Just log into your Cloud 9 Account to get started.
Step 2: Click "Your Account" in the top right hand corner of the page.
Step 3: Find your current reservation and just below it you will click the button "View/Modify".
Step 4: Just scroll to the bottom of the page and click "Add More Options".
Step 5: Once you've selected your extra nights, just submit your payment and you're all set!