Plan Your Trip
Come to Mexico up to three days early to get settled before the shows or stay three nights after for some down time before heading home. Enjoy the Hard Rock Hotel's all-inclusive amenities during your pre and post nights, plus added Resort Credits for extending your stay!

Extra Night Rate

$249 per person/per night for Deluxe rooms
$299 per person/per night for Rock Platinum rooms
$419 per person/per night for Two Bedroom Rock Suites

$79 per child/per night for Deluxe and Platinum rooms
$149 per child/per night for Two Bedroom Rock Suites

Things To Know

  • This rate is only available March 13th, 14th, 15th, 20th, 21st, and 22nd.
  • The first show is the night of the 16th. The last show is the night of the 19th.
  • Extra nights must be paid for in full and are non-refundable, so plan ahead. 
  • To add additional nights, click "My Account" and select "View/Modify" under your current reservation.
  • When booking extra nights through Castaway with Southern Ground, every effort is made to keep you in the same room for your entire stay, however only event nights are guaranteed.
  • Standard resort operations apply during Pre & Post nights and we will be sharing the resort with guests who may not be attending the event.
  • Pro Tip: Extra nights in some categories sell out quickly, so don’t wait too long to book. However, you should not purchase extra nights before booking flights, as they are non-refundable and non-transferrable.

Check In & Check Out

Check In starts at 3pm. If you arrive before then you will be able to check into the hotel and use the facilities, but your room will not be ready until after 3pm.

Check Out is by 12pm. You must be checked out of your room no later than 12pm. If your flight is later in the day, you will be able to use the resort's facilities until 6pm. It is extremely important that guests staying later than 6pm should inform the Event Guest Relations team or risk being charged for an extra night.

**Any guests whose rooms are not vacated by 1pm are subject to $300 late check out fee charged by the hotel and Southern Getaway, LLC. Any guests whose rooms are not vacated by 3pm will be charged for an extra night.**

We make it easy for you to get to and back from the event by offering roundtrip shuttle service between Cancun International Airport and Hard Rock Hotel Riviera Maya. Simply add it to your reservation, enter your flight information, and we'll take care of the rest!

Click here for more info…

Bring your children to experience Castaway with Southern Ground for a one time all-inclusive rate. Rates are based on the age of the child at the event, not at the time of booking the reservation. The Hard Rock offers supervised kid and teen activities as well as child-friendly pool areas.

  • $299 for children ages 0-3
  • $599 for children ages 4-12
  • Extra nights are $79 per child/per night except for Rock Suites which are $149 per child/per night 
  • Airport transportation is $74 roundtrip and $44 one way
  • Car seats are available upon request. Contact the Travel Team when adding transportation to make arrangements.

How To Add Your Children

  • Be sure that your children are attending before adding them to your reservation, as this is non-refundable and must be paid in full.
  • If planning to add your children, you should select the occupancy based on the number of adults on the reservation and purchase a room with Double Beds.
  • Keep in mind the maximum occupancy for a double is 2 adults + 2 children and a triple is 3 adults + 1 child. A room with 1 adult and 1 child is the full adult price, since the minimum occupancy of a room is two adults.
  • Cribs are available upon request if needed.
  • Each child will need their own Cloud 9 Account. Please contact the Travel Team to create the account and add your children to the reservation.

For large families, we recommend a Two Bedroom Rock Suite. This suite feature two bedrooms, living area, and balcony there will be plenty of room for kids to play while parents sleep in. Families can also purchase two separate rooms that adjoin. Those wanting to book two adjoining rooms would need to reserve either Rock Platinum Double Sky Terrace King Bed & Deluxe Gold Double Beds OR Deluxe Gold King Bed & Deluxe Gold Double Beds. 

**If you are planning to purchase two separate rooms to accommodate the number of adults & children in your family, please contact the Travel Team.**

Set on a protected inlet off the Caribbean Sea, Hard Rock Hotel Riviera Maya is no stranger to making guests feel like a rockstar. With everything you could need just steps away, you’ll be feeling like a VIP in no time. Book flights in & out of Cancun International Airport (CUN) and make your way to the resort, conveniently located just one hour south. 

Spend your days by the sparkling pools, hanging at the lagoon, playing volleyball in the sand, and filling up on all-inclusive offerings from 9 restaurants, poolside & beachfront wait service, and 24 hour room service.

The resort offers several top-notch amenities and with the use of your complimentary Resort Credits, it's easy to pamper yourself. Indulge with a massage at the Rock Spa, a treatment at Posh Beauty Salon, or participate in a mystical Temazcal ceremony. Check out The Music LAB, where you can actually BE the band, explore the region on a tour, or hit the greens at The Hard Rock Golf Club Riviera Maya.

Work up a sweat at the fitness center with expert instructed Les Mills classes. Check out the brand new facility, Woodward Riviera Maya, a 20,000 sq. ft. extreme sports center! Use Resort Credits for everything from trampoline jumping to indoor skateboarding for a truly unique experience at Castaway.

Enjoy all the luxury and leisure that the Hard Rock Hotel has to offer!

Resort Credits are a great way to the get the best out of your vacation! Head to the blissful Rock Spa for a massage, enjoy lobster for dinner, or hit the greens of Playacar for a round of golf. Talk to the Hard Rock Riviera Maya Vacation Planners for help using your Resort Credits and pay just 20 cents for each dollar you spend!

You can make reservations prior to arrival by contacting the vacation planners at Please include your Cloud 9 reservation number in the request.

Things To Know

  • Resort Credits are applied to each room, not per person. Be sure to talk with your roommates and plan accordingly.
  • Resort Credits are allocated based on the length of your stay.
    • 4 nights = 750 Resort Credits
    • 5-6 nights = 1,500 Resort Credits
    • 7-8 nights = 1,800 Resort Credits
  • There is a 20% service fee for Resort Credit transactions. For every dollar you spend in Resort Credits, 20 cents will be charged to your room. This means you pay $20 for every 100 Resort Credits you spend.
  • The service fee is paid with cash or credit card upon check out. Resort Credits cannot be used to pay the final room bill.
  • A credit card is required upon check-in to secure your Resort Credits.  

Check out everything you can use Resort Credits for!